Returns and Warranty

Our commitment

Our flyer promises customer satisfaction. In practice that means this: if something you bought from us is faulty, we will listen, we will look at it, and we will either repair or replace it. We will not argue with you about a fair outcome, and where a fault is ours we will not charge you.

We cannot promise that everything will always be perfect. What we can promise is that we will not leave you stuck with a problem and no answer.

Warranty periods

New goods carry a warranty of twelve months from the date of sale. Refurbished and used goods carry a shorter period, and that period is stated on the product page and on your receipt. Where this page and the product page differ, the product page applies to that product.

The warranty runs from the date of sale, not from the date you first used the item.

What the warranty does not cover

• Physical damage, including cracked screens and broken hinges, unless the item arrived that way.
• Liquid damage of any kind.
• Damage caused by repairs, upgrades or work carried out by someone other than us.
• Loss, theft, or damage from a power surge or a faulty supply.
• Software problems caused by software you installed.
• Normal wear, including battery capacity reducing with age.

Returning something faulty

Tell us as soon as you find the fault. Bring the item, the accessories it came with, and your receipt or order number. Do not attempt a repair yourself, because we cannot warrant an item someone else has been inside.

Where the fault is covered, we will repair it at no charge. If we cannot repair it, we will replace it. If we cannot replace it, we will refund you what you paid for the faulty item.

Changing your mind

If an item is not faulty but you simply do not want it, tell us within seven days of collecting it. We will take it back in the condition you received it, with all accessories, and refund the purchase price.

We cannot take back a custom-configured item, or an item that was not collected by the agreed date. These are not faulty returns, so the warranty terms above do not apply to them.

How to get a refund

We refund to the method you paid with. Bank transfers are returned to the account you paid from. Where you paid in cash at the counter, we refund in cash at the counter against your receipt.

Refunds are processed once we have checked the item. We aim to do this within seven days of you bringing it in.

Devices left with us

If we have quoted for a repair and you do not respond to our messages, we will hold the device for a reasonable period and keep trying to reach you. Please collect it as soon as you can; storage is not something we can provide indefinitely, and we may charge for it after a long delay.

Your data

If a device arrives with your data on it, you remain responsible for it. We take reasonable care, but we are not liable for data lost. Please back up anything you cannot lose before bringing a device to us.

How to raise a warranty claim

Call 0884 269 287 or bring the item to Amarsi Odhavji Plaza Building, along Haile Selassie Road, Blantyre. Have your order number ready if you have one.